Our Compliance Guarantee

Your Deliveries, Our Compliance Guarantee

No other courier in the Tampa Bay corridor publishes their compliance standards. We do — because transparency builds trust, and trust is the foundation of medical logistics.

HIPAA Compliance

Every driver completes comprehensive HIPAA training before handling their first delivery. We understand that Protected Health Information (PHI) demands the highest standard of care — from pickup to delivery and every step in between.

All drivers complete HIPAA privacy and security training
PHI handling procedures for medical records, lab results, and patient documents
Chain of custody documentation provided for every delivery
Incident response protocol for any suspected PHI breach
Annual refresher training and compliance audits

OSHA Standards

Our specimen and pharmaceutical handling follows OSHA bloodborne pathogen standards and hazardous materials protocols. Every courier is trained in safe handling procedures.

Bloodborne pathogen exposure training
Proper biohazard specimen packaging and labeling
Personal Protective Equipment (PPE) protocols
Spill containment and cleanup procedures
Hazardous material identification and handling

Insurance & Bonding

Every delivery is fully insured, and all drivers are bonded. Your liability is protected from pickup to delivery.

Commercial liability insurance on all deliveries
Driver bonding for added security
Coverage for temperature-sensitive items in transit
Claims process with dedicated point of contact
Certificate of insurance available on request

Driver Standards

We don't just train drivers — we vet them thoroughly before they ever handle a medical delivery. Our standards exceed industry requirements.

Comprehensive background checks for all drivers
Drug testing — pre-employment and random
Clean driving record verification
Professional appearance and conduct standards
Ongoing performance monitoring and feedback

Temperature Control

Specimens and medications often require strict temperature ranges during transport. We monitor and document temperature throughout the delivery chain.

Insulated transport containers for temperature-sensitive items
Temperature monitoring logs available per delivery
Cold chain management for specimens and pharmaceuticals
Proper storage protocols during multi-stop routes
Immediate escalation for temperature excursions

Documentation We Provide

Compliance isn't just about how we handle deliveries — it's about proving it. Every client receives complete documentation for their records.

Proof of delivery with timestamps and recipient signature
Chain of custody forms for specimen transport
Temperature logs for cold chain deliveries
Monthly delivery summary reports
Compliance certificates for audit support

Compliance Documentation

Downloadable compliance documents for your records are coming soon. In the meantime, contact us for any documentation your compliance team needs.

Request Documentation